Records Specialist with W&S Life Insurance Company in Cincinnati, Ohio
Visit their website for full posting and to apply, job ID # 4287
Summary of Responsibilities:
Delivers an exception and consistent service experience to field and home office personnel with respect to opening, sorting and prepping all incoming documents for Western & Southern, Columbus Life, Lafayette Life and IFS. Recognizes and understands a wide variety of applications, forms and paperwork for insurance and financial products in order to accurately and efficiently scan items into the imaging and workflow systems on the front end. Understands the proper naming convention for these various forms and paperwork in accordance with departmental standards and individual affiliate Partnership Agreements governing time service. Monitors images for consistency and ensures they are clearly viewable. Researches historical and current policy information for internal customers using multiple systems, microfilm and bank software programs. Satisfies on-demand requests to image application files and newly issued paper applications. Maintains confidential general record storage for Agency, Claims and other business areas. Makes basic decisions under general supervision, following standard department processes and procedures.